Legal Terms
Division: DHL eCommerce

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Legal terms

  • The rules and conditions governing the use of our services, outlining user rights and responsibilities.
Region: United States
SPECIFICS FOR THE USE OF DHL ECOMMERCE AMERICAS API

To register for the use of and/or access to DHL eCommerce Americas API and the underlying API Services (label, manifest, tracking) – hereinafter referred to as DHL eCommerce Americas API – you and/or the entity you are authorized to represent (hereinafter "You"/"Your") need to have an account with and/or have entered into a Customer Services Agreement with Global Mail, Inc. dba DHL eCommerce. If You engage an external developer or other IT services provider to represent You and to develop Your Application according to the General Developer Portal Terms of Use and these special API terms & conditions (also referred to as "Legal Terms"), You are liable for the acts or omissions of such third party in connection with the access to and/or usage of the DHL eCommerce Americas API.

These Legal Terms and the General Developer Portal Terms of Use govern your usage of and/or access to the DHL eCommerce Americas API including the API Services and, unless otherwise stated herein, do not replace and/or modify any other DHL eCommerce terms and conditions of Carriage, Customer Services Agreements and/or any other agreements, contracts or SOWs with DHL eCommerce or any of its affiliates, which govern services or products provided to you (separately, each an "Agreement"). Notwithstanding the foregoing, you expressly acknowledge and agree that solely with respect to Your use of and access to the DHL eCommerce Americas API these Legal Terms and the General Developer Portal Terms of Use shall have preference over the terms and conditions in an Agreement, unless any terms and conditions in an Agreement specifically address the use of/access to the DHL eCommerce Americas API by You, in which case the specific terms and conditions of the Agreement shall prevail with respect to Your use of/access to the DHL eCommerce Americas API.

You shall use the services and/or data that You receive via the DHL eCommerce Americas API only for the legitimate contractual purposes and only in connection with DHL eCommerce carriage services. DHL eCommerce may revise and update these Legal Terms at any time. Your continued usage of the Site after any changes to these Legal Terms will mean You accept those changes.

The following prerequisites and/or restrictions apply for the usage of data or information received via the DHL eCommerce Americas API:

Product Finder

DHL eCommerce Americas Product Finder API enables clients to determine which DHL shipping products are suitable for a given shipping request including estimated rates and estimated delivery dates (EDD). The rates returned are account-specific along with a list of applicable surcharges (if any). The DHL Product Finder API covers most DHL eCommerce Americas shipping products, both Domestic and International.

At this time, dimensions and dimensional weight for international shipments are not considered when estimating rates.

PLEASE NOTE: The rates and delivery dates provided by the Product Finder are estimates only and may not reflect the actual billed rates or delivery times. The accuracy of the rate information depends on a number of factors, including the accuracy of Your input. Rate changes may take up to 72 hours to be reflected in API responses.

Label

The API Service "label" provides You with the possibility to create and download labels for singular shipments. Please note that the creating and/or downloading of a label does not constitute the contract of carriage. Such contract will be concluded once the labeled package is handed over or picked up and accordingly accepted by DHL eCommerce.

Manifest

The API Service "manifest" provides You with the possibility to select single items/packages for manifest (via package ID), to generate a Driver's Summary Manifest (DSM) as a pdf-file and download/print the DSM when required in order to facilitate handover of the DSM to the driver at the time of pickup.

It is in Your sole responsibility to select the correct (number of) packages for manifest and to check whether all relevant packages have been included to the manifest.

Tracking

Data requested and received via the DHL eCommerce Americas API, such as transport status, estimated delivery date, is hereinafter referred to as "Tracking Data".

Tracking Data is Confidential Information in the meaning of section "Communication" of the General Developer Portal Terms of Use. Other than set forth below You must not reveal and/or provide third parties with the Tracking Data and/or analyze, modify such data in any form and/or derive data/information especially for competitive purposes from it without DHL eCommerce prior written consent.

You may only submit Tracking Data provided to You via the DHL eCommerce Americas API to the recipient of the packages and no other person. Such submission shall always be in compliance with applicable laws and regulations, including without limitation data protection laws and competition/antitrust law. Without limiting any of the foregoing, You shall ensure that the data shall not be combined with an advertisement or presented in a way that it could be regarded as advertisement.

If You are neither the Shipper nor the recipient of packages the Tracking Data refers to, the following applies additionally. You represent and warrant that:

  • You are duly authorized to act on behalf of the Shipper;

  • You shall make the Shipper aware of the restrictions set out in these Legal Terms and the General Developer Portal Terms of Use;

  • You shall make the Shipper aware of the necessity to inform the recipient about the processing of his/her personal data according to applicable data protection laws.

Unless otherwise agreed, You shall delete the Tracking Data (including the transport history) 90 days after the delivery is completed. DHL eCommerce shall not be required to provide Tracking Data to You that is older than 90 days from the delivery date.