Need help with our APIs? We are here to assist you!
In our Help Center, you can:
Create Support Tickets: Report issues or request assistance directly from our technical teams.
Browse Knowledge Articles: Access guides, FAQs, and best practices to effectively integrate and use our APIs. The answer to your questions might already be here!
Get help more efficiently
We’re excited to support you with your API needs! To ensure we can assist you quickly and effectively, it helps us to know which specific API you’re working with. Providing this detail upfront allows our team to resolve your request faster and avoid unnecessary delays.
Here are a few tips to make your support ticket as efficient as possible:
General Information
- Specify the exact name of the API you need help with. If possible, include the URL to its documentation.
- Provide your DHL Customer details, such as:
- Account Number
- Country of Registration
- DHL Account Manager Email
If You’re Experiencing an Error
- Describe the steps you followed before the error occurred.
- Attach screenshots of the error message.
- Include the correlation ID of the failing API call.
- Provide the date and time when the error occurred.
- Indicate whether the error was one-time or recurring.
- Mention if you’ve successfully used the API before or if this is your first attempt.